FREQUENTLY ASKED QUESTIONS
Move Better
Perform Better
Feel Better
You can expect your care to be tailored to your individual needs with a focus on getting you back to your activities in the shortest period of time.
Conveniently schedule and manage your appointments in a way that works for you.
How Can I Schedule An Appointment?
Book Online: Book Now
Call or Text: (208) 968-6700
Email: info@premierespineandsport.com
How Fast Can I Get An Appointment Once I Contact You?
Once you call or email us, we can typically get you into the office within days.
What Should I Wear To My Treatment Appointments?
We recommend that you wear comfortable, loose-fitting clothing that will not restrict your range of motion. Similar to what you would wear to the gym or a yoga class.
Your practitioner may provide therapies that are applied directly to the skin or may take you through some corrective exercises that may cause you to work up a sweat.
Discovery Session - What Is It?
Discovery sessions are 30-minute in-person visits for new patients.
We will talk about your goals, expectations, and our approach to address your current areas of concern.
If it’s determined that we are not the right place to address your condition (such as fractures or surgical conditions) we will refer you to the appropriate health care professional.
Initial Appointment - What To Know And How To Prepare?
Plan for your initial appointment to last 1 hour. During this time we’ll do a deep dive into your current condition, and past medical history before performing a physical exam and providing treatment.
Note: X-rays are not a "routine" procedure in our office and are only ordered when warranted. If any imaging or diagnostic tests are necessary, we will refer you to an outside facility.
Your physical exam may include a functional movement assessment, postural assessment, gait analysis, neuromuscular evaluation, muscle strength testing, muscle length testing, and joint mobility testing. Your practitioner will also ask you about your goals for treatment, as your motivation and expectations will play a large part in determining what services are appropriate for you. This step will ensure that you and your provider are on the same page.
Based on the comprehensive data gathered, we will recommend a treatment plan designed to return you quickly and safely back to your favorite activities.
Finally, most patients will receive treatment on their first visit. This may include chiropractic manipulation, soft tissue mobilization, proper stretching techniques of muscles and or joint capsules, movement exercise, laser therapy, or taping. At the end of treatment, we can schedule your follow-up visit.
Treatment Visits - What To Expect?
Regular treatment visits generally last 30-60 minutes and will vary depending on the therapies recommended in your treatment program.
The number of visits you will need will also vary depending on your condition. Patients who take an active role in their care and follow through with the prescribed movement exercises and other recommendations, often recover in fewer visits than patients who don’t.
During the course of your treatment in our office, you will learn a variety of movement exercises and stretches that you will then be able to apply in a home program.
Our comprehensive approach not only allows for faster resolution of pain but also provides you with long-term benefits and strategies to maintain your health outside our office - not just symptomatic relief.
TeleHealth
Great for those who live out of state who have received treatment from us before and want to continue receiving our care.
Through guided video treatments we’ll ensure you get everything you need during our time together, the same as we do with in-person treatment sessions. We’ll also make sure you know exactly what (and how) to continue with prescribed exercises at home.
Please call or email us if you are looking to book a TeleHealth appointment.
TeleHealth Pricing:
Initial (60 mins) - $200
Subsequent visits (30 mins) - $100
The goal at Premiere Spine and Sport is to provide you with the highest quality of personalized care at an affordable price. Considering the tumultuous state of healthcare, we have created a set of policies and standards to be able to meet this goal.
Are Your Services Expensive?
In our opinion, No.
Our services treat the cause, not just the symptom. And we don’t expect to see you forever. Meaning you’ll save money in the long run with treatments that give you long-lasting results.
We also spend 60 minutes of 1-1 time with you.
Ask about our service packages and pricing for even better rates.
Do You Accept Insurance?
No. Insurance dictates what treatments you can receive and isn’t conducive to the individualized level of care we provide. We focus on giving you the therapy you NEED to get back to your activities in the shortest period of time.
Payment for each visit is required at the time of service.
How Do I Find Out About My Out-Of-Network Benefits for Non-Medicare Health Insurance?
Since we are "out-of-network" for all* insurance companies, call the customer service number on your insurance card and inquire about your out-of-network chiropractic coverage.
We do not bill or directly communicate with insurance companies; however, we are happy to provide you with a "superbill" that includes the information you need to file a claim. Any reimbursement will then be mailed directly to you from your insurance company.
If you have a Health Savings Account (HSA) or Flexible Spending Account (FSA) the "superbill" will also validate your expenses in our office as healthcare related to those entities.
What Is A Superbill?
A superbill is a detailed, itemized receipt given to patients/clients by a healthcare provider when:
- The provider cannot or does not submit out-of-network claims to a patient’s payer
- A patient/client is self-pay for any reason
A superbill may be used by clients for Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), tax purposes, or to try to obtain reimbursement from their health plan. The superbill is different than a CMS 1500 form, which providers use to submit claims to payers (private or government health insurance) for services provided.
How It Works:
When a superbill is used, patients/clients pay for services upfront, the provider issues a superbill to the patient, and the patient can submit the superbill to their insurance along with a request for repayment or allocation towards a deductible. The superbill shifts responsibility to the patient for contacting the insurance provider.
A superbill does not guarantee an insurance provider will reimburse the patient for the services provided. The ability of a health plan member to obtain reimbursement from a health plan is dependent on individual member benefits and coverage, as well as health plan policies regarding member reimbursement.
Components of a Superbill:
A superbill is more than just a receipt or a standard invoice. It is the main source of information a payer (insurance, funds, programs) will use to create a healthcare claim, which will be used to determine reimbursement. Insurance companies require specific information be included in a superbill. (Note: The Internal Revenue Service may have additional documentation requirements for health care expenses for HSA, FSA, and other tax-favored health plans.)
At a minimum, a superbill should include the following:
- Provider’s name & credentials
- Patient's name and address
- Your National Provider Identifier (NPI)
- State license number, if applicable
- Your office address
- Your federal tax ID number (TIN)/Employer Identification Number (EIN)
- Date(s) of service
- CPT® code(s) and number of units of service (if applicable)
- ICD-10 code(s) provided by a physician or other provider qualified to diagnose
- Fee for the service
What About Medicare?
Medicare works differently.
Medicare coverage for chiropractic is limited to spinal adjustments. Any other service(s) provided will not be covered by Medicare and will be an additional out-of-pocket expense to the patient. All Medicare patients are required to review and sign the Explanation of Non-Covered Chiropractic Services, to acknowledge that they understand which services Medicare will and will not cover.
We are an “opt-out provider” and do not accept Medicare. We have signed an agreement to be excluded from the program, and will not bill Medicare for services you receive.
Medicare will not pay for care you receive from an opt-out provider. You are responsible for the entire cost of your care, and will not be able to bill Medicare for services you receive.
Prior to your appointment we will provide you with a contract describing the charges for your visit, confirm that you understand you are responsible for the full cost of your care, and that Medicare will not reimburse you.
Our goal is to provide the highest quality of care to our community. We make every attempt to be as flexible as possible with our schedules to accommodate our patient’s busy lives, and we do understand that unanticipated events will occur.
In our commitment to providing exceptional service to all of our patients, and out of consideration for our clinicians’ time, we have adopted the following policies.
What If I Need To Reschedule Or Cancel My Appointment?
In the event that you need to reschedule or cancel your appointment, we request that you please give our office no less than 24 hours' notice. This will make the appointment time available to another patient. You may call our office (208) 968-6700 or email us at info@premierespineandsport.com
- Appointments missed or canceled without providing at least 24 hours prior notice are subject to a full session appointment fee.
- If you arrive late for your appointment, you will be seen as soon as possible, however, your session may be shortened to the remainder of your original scheduled appointment time. If you arrive more than 10 minutes late, you may be asked to reschedule if we are unable to accommodate such a shift in our schedule.
- If more than two visits are missed or canceled at the last minute, advanced payment or credit card information will be requested at the time you schedule your next appointment.
What If I Didn’t Receive My Reminder Email Or Text?
Appointment reminders are provided as a courtesy. The reminder emails and texts are a program feature of our electronic system and may be subject to technical failure. Please do not rely solely on these reminders for your appointment. If you do not receive your reminder email or text, the cancellation policy will still remain in effect.
Take the first step towards optimal performance and functional health
Don’t let pain define you and hold you back from the activities you love, call or schedule a discovery session today!
